# Covry Care > COVRY CARE Flat fee of 45 Add extra peace of mind at checkout Covry Care offers a onetime replacement for your frames within 1 year of purchase due to Source: https://covry.kustomer.help/en_us/covry-care-ByZBvCz6xe Last updated: 2026-02-03T20:42:26.911Z **COVRY CARE** \- Flat fee of $45 Add extra peace of mind at checkout. Covry Care offers a one-time replacement for your frames within 1 year of purchase due to accidental damage or everyday wear and tear. * Valid for both prescription and non-prescription frames * Replacements must be for the same frame, color, and prescription if applicable * Covry Care must be purchased at time of frame purchase * Does not cover lost or stolen items We’ll make it right - because eyewear should feel good in every way. ## **Covry Care** **FAQ** **What is Covry Care?**Covry Care is our optional protection plan that gives you added peace of mind when purchasing your frames. For $45, it offers a one-time replacement within one year of your delivery date in case your frames experience accidental damage or issues from everyday wear and tear. **What does it cover?** Covry Care covers one-time replacement of your eyewear due to: * Accidental damage (e.g. drops, cracks, broken temples) * Everyday wear and tear that affects the fit or function of the frame The replacement will be for the same frame style, color, size, and prescription (if applicable), subject to availability. **What is not covered?**Covry Care does not cover: * Lost of stolen frames * Intentional damage or misuse * Damage caused by unauthorized repairs or alterations outside of Covry * More than one replacement per plan * Frames not purchased directly from [shopcovry.com](http://shopcovry.com) * International shipping costs applicable for replacement item **I have Covry Care. How do I submit a claim?**To file a claim, please email us at [hello@shopcovry.com](mailto:hello@shopcovry.com) and include any relevant photos. Our team will review your request and guide you through the next steps.  **Can I add Covry Care to my order after checkout?** Covry Care can only be added before your order ships. If you forgot to include it at checkout, reach out to us as soon as possible at hello@shopcovry.com, and we’ll do our best to help! **Can I get Covry Care refunded?**For non-prescription orders, Covry Care will be refunded if you return your item.  For prescription orders, Covry Care is non-refundable once your order has been shipped. Please make sure to review your selection before completing your purchase. # # **Covry Care – Terms & Conditions** Last updated: June 21, 2025 Covry Care is our optional protection plan designed to give you extra peace of mind with your eyewear purchase. By purchasing Covry Care, you agree to the following terms and conditions: * * * ### **1\. Coverage Overview** Covry Care provides a one-time replacement of your Covry frames due to: * Accidental damage (e.g. drops, cracks, breaks) * Everyday wear and tear  This coverage is valid for **one (1) year** from the original delivery date of your eyewear. * * * ### **2\. What’s Covered** * One (1) replacement of the exact same frame (same style, size, color, and prescription, if applicable) * Applies to both prescription and non-prescription orders * Coverage must be purchased at the time of original order * * * ### **3\. What’s Not Covered** Covry Care does _not_ cover: * Lost or stolen items * Damage due to unauthorized repairs, modifications, or misuse * Frames purchased outside of shopcovry.com * More than one replacement per Covry Care purchase * * * ### **4\. Replacement Conditions** To initiate a replacement, you must: * Submit a claim within 1 year of delivery * Provide your original order number * Submit a clear photo showing the damage * Claim must be approved by Covry * In some cases, return of the damaged frame may be requested before a replacement is issued Replacements are fulfilled with the same style, color, size, and prescription originally purchased. If your frame is no longer in stock or has been discontinued, we’ll do our best to offer a comparable alternative. * * * ### **5\. Cost** Covry Care is available for a flat fee of $45 per frame and must be purchased at the time of your original eyewear order. This fee is non-refundable once the plan is activated (upon delivery of your eyewear), regardless of whether you use the replacement service. * * * ### **6\. Limitations** * Each Covry Care purchase covers only the frame it was purchased for * Only one replacement may be claimed per plan * Covry reserves the right to deny any claim that shows signs of fraud, abuse, or does not meet the conditions outlined above * * * ### **7\. Contact for Claims** To file a claim, please email us at hello@shopcovry.com. * * * ### **8\. Changes to These Terms** Covry reserves the right to update or modify these terms at any time. Any changes will be posted on this page with the date of revision. Your continued participation in the Covry Care program constitutes acceptance of those changes. * * * If you have any questions about Covry Care, reach out to us at [hello@shopcovry.com](mailto:hello@shopcovry.com). We’re here to help.