# COVRY > COVRY knowledge base – help articles and documentation. ## General - [Cancellations](https://covry.kustomer.help/en_us/cancellations-S1Yeq_Kxeg.md): To cancel or make any changes to your nonprescription order after it has been placed please contact us at helloshopcovrycom within 1 hour of placing y - [Insurance FAQs](https://covry.kustomer.help/en_us/insurance-faqs-BkHaTqgxx.md): Do you accept insurance We can accept insurance in the form of a Flexible Spending Account FSA or Health Spending Account HSA You may pay with FSA or H - [Style Recommendations](https://covry.kustomer.help/en_us/style-recommendations-BkxsGa9lll.md): Im not sure which style will look best on me Can you help Absolutely Use our frame finder quiz to find your perfect fit You can also email a selfie to h - [Polarized FAQs](https://covry.kustomer.help/en_us/polarized-faqs-ryZD_pcgxg.md): What are polarized lenses Polarized lenses have a special coating that reduces glare and increase visual clarity Visit our blog to learn more Which fr - [Frame Materials](https://covry.kustomer.help/en_us/frame-materials-B1tNcszWxx.md): Are your frames nickelfree The metal used in our frames is not 100 nickelfree Our metal frames are plated at a factory that works with different types o - [FAQs](https://covry.kustomer.help/en_us/faqs-Hy5L9e4Wlx.md): How do you pronounce Covry CoveRee Do you offer prescription lenses Yes we offer prescription lenses including single vision and progressive op - [Personalized Case FAQs](https://covry.kustomer.help/en_us/personalized-case-faqs-SyTcv6cxgg.md): What is a personalized case We offer monogramming to make your case oneofakind Personalize your case with handpressed initials in silver foil Add mono - [Find your PD](https://covry.kustomer.help/en_us/find-your-pd-r1iEUb4bel.md): If you placed an order with prescription lenses email a copy of your valid prescription and Pupillary Distance PD to prescriptionshopcovrycom Your PD is s - [Our Lenses](https://covry.kustomer.help/en_us/our-lenses-r1RNEIAxe.md): WHATS INCLUDED Every prescription lens go through a 10step coating process including Antireflective treatment helps minimize reflected glare to - [Care Instructions](https://covry.kustomer.help/en_us/care-instructions-ByBVYpcgle.md): To keep your frames looking their best we recommend the following Remove frames using both hands to prevent bending Avoid leaving frames inside of the car - [Fitting and Adjustment Tips](https://covry.kustomer.help/en_us/fitting-and-adjustment-tips-SkoUm6UUge.md): The temple tips can easily be adjusted to better accommodate your face shape For instance the temple tips can be adjusted to fit slightly tighter behind the e ## Covry Loyalty - [Covry Loyalty](https://covry.kustomer.help/en_us/covry-loyalty-ryarXAXCWl.md): Frequently asked questions Heres everything you need to know about the loyalty program How does our loyalty program work Its a simple way for us to ## Orders & Shipping - [International Shipping](https://covry.kustomer.help/en_us/international-shipping-r1yVr_Fxgg.md): Prescription Eyewear Home TryOn Program Our home tryon program and prescription eyewear orders are available only for US customers at this time If you - [Cancellations](https://covry.kustomer.help/en_us/cancellations-S1Yeq_Kxeg.md): To cancel or make any changes to your nonprescription order after it has been placed please contact us at helloshopcovrycom within 1 hour of placing y - [Order Processing](https://covry.kustomer.help/en_us/order-processing-rysY255lee.md): NonPrescription Eyewear and Home TryOns Your order will be processed within 3 business days of it being placed within standard business hours from Monday th - [Route Shipping Protection](https://covry.kustomer.help/en_us/route-shipping-protection-SJ2ekaqele.md): What is Route Protect Adding Route Package Protection to your order at checkout means that your order is protected against being lost damaged or stolen I - [Tracking Orders](https://covry.kustomer.help/en_us/tracking-orders-SycNB6cgll.md): When orders have been dispatched we will send out a confirmation email to let you know your order is on its way to you This email will include a tracking link - [Shipping & Delivery](https://covry.kustomer.help/en_us/shipping-delivery-r1PoqOYlxx.md): DELIVERY Please note that stated delivery times do not include order processing times USPS Shipping Rates Delivery AREA SERVICE COS ## Returns - [30-Day Return Policy](https://covry.kustomer.help/en_us/30-day-return-policy-SJ6qD39gel.md): Do you ship internationally Yes we offer worldwide shipping with UPS Please visit our shipping page for more details - [Personalized Case FAQs](https://covry.kustomer.help/en_us/personalized-case-faqs-SyTcv6cxgg.md): What is a personalized case We offer monogramming to make your case oneofakind Personalize your case with handpressed initials in silver foil Add mono ## Warranty - [Manufacturer's Warranty](https://covry.kustomer.help/en_us/manufacturers-warranty-SJ7sH65gee.md): Frames are protected by a one year warranty from original purchase date Warranty covers manufacturer defects in materials and workmanship only Lens scratches - [Covry Care](https://covry.kustomer.help/en_us/covry-care-ByZBvCz6xe.md): COVRY CARE Flat fee of 45 Add extra peace of mind at checkout Covry Care offers a onetime replacement for your frames within 1 year of purchase due to ## Prescriptions - [Prescription FAQs](https://covry.kustomer.help/en_us/prescription-faqs-BJE0GW4gx.md): I live outside the US Can I order frame with prescription lenses Unfortunately we are unable to ship orders with prescription lenses outside the US at - [Our Lenses](https://covry.kustomer.help/en_us/our-lenses-r1RNEIAxe.md): WHATS INCLUDED Every prescription lens go through a 10step coating process including Antireflective treatment helps minimize reflected glare to - [Prescription](https://covry.kustomer.help/en_us/prescription-HkVSOoQGlg.md): Prescription PRESCRIPTION We can make lenses for prescriptions within the sphere range of ±8 If your prescription is out of this range simply con ## Insurance - [Insurance FAQs](https://covry.kustomer.help/en_us/insurance-faqs-BkHaTqgxx.md): Do you accept insurance We can accept insurance in the form of a Flexible Spending Account FSA or Health Spending Account HSA You may pay with FSA or H ## Afterpay - [Afterpay FAQs](https://covry.kustomer.help/en_us/afterpay-faqs-Sk2YSb4Zxx.md): What is Afterpay Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments ## Care Instructions - [Care Instructions](https://covry.kustomer.help/en_us/care-instructions-ByBVYpcgle.md): To keep your frames looking their best we recommend the following Remove frames using both hands to prevent bending Avoid leaving frames inside of the car ## Pupillary Distance - [Find your PD](https://covry.kustomer.help/en_us/find-your-pd-r1iEUb4bel.md): If you placed an order with prescription lenses email a copy of your valid prescription and Pupillary Distance PD to prescriptionshopcovrycom Your PD is s ## Replace Nose Pads - [How to Replace Nose Pads](https://covry.kustomer.help/en_us/how-to-replace-nose-pads-SkzutwIWee.md): To replace the nose pads use a lens cloth to cover and protect the lenses Start by using the provided screwdriver to unscrew and remove the screws from where